Privacy Policy
Last updated: 14 May 2026
This Privacy Policy describes how Imperial Scents (the "Site", "we", "us", or "our") — collects, uses and discloses your personal information when you visit, use our services, or make a purchase from imperialscents.in (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
Information we collect directly from you
- Contact details including your name, address, phone number, and email.
- Order information including billing and shipping address, payment confirmation, email and phone number.
- Account information including your username, password, and other information used for account security.
- Shopping information including items you view, put in your cart, save, review or purchase.
- Customer support information including the information you choose to include in communications with us.
Information we collect about your usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies. Usage Data may include device information, browser information, network information, IP address and other information regarding your interaction with the Services.
Information we obtain from third parties
- Companies that support our Site and Services (hosting, analytics, customer support tools).
- Our payment processors, who collect payment information (e.g. UPI, card or bank details) to process your payment and fulfil your order.
- Advertising and analytics partners that may collect information using pixels, web beacons and cookies when you visit our Site or interact with our emails and ads.
How we use your personal information
- Providing products and services — to process payments, fulfil orders, send order/account notifications, manage your account, arrange shipping, and facilitate returns and exchanges.
- Marketing and advertising — to send you marketing and promotional communications by email, SMS or WhatsApp, and to show relevant ads. You can opt out of marketing messages at any time.
- Security and fraud prevention — to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communication and service improvement — to provide customer support and improve our Services.
Cookies
Like many websites, we use cookies on our Site to power and improve our Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction. Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies. Please note that removing or blocking cookies can negatively impact your user experience and may cause some features to no longer be available.
Sharing your personal information
We never sell your data. We share necessary information only with our courier partners, payment processors, and service providers who help us run our business, all of whom are contractually bound to protect your information.
Your rights
You have the right to access, correct, update or request deletion of your personal information. You may also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Contact
Questions about this policy? Email support@imperialscents.in, call +91 83022 87638, or write to us at: Imperial Scents, Chomu, Jaipur, Rajasthan 303702, India.